Show All Answers

1. How do I set up my trash and recycling service and request bins?

Email Waste Connections directly at tammy.easdon@wasteconnections.com and let them know that you live in the Harmony community. They will schedule bin delivery for you! Pick up day is Thursday with recycling picked up every other Thursday in week “A.” Download a copy of the Recycling Calendar here. You will be billed for trash/recycling service along with your quarterly assessments statement.

If you have questions, need to report a missed pick up, or request trash and recycle bins please contact Waste Connections directly at 303-791-3827.

2. Where do I pick up my mailbox keys or get a replacement key?

Harmony’s mailboxes are managed by USPS. Keys can be picked up at the post office located at:

16890 E. Alameda Pkwy. Aurora, CO 80017

(303) 227-5443

If you have questions, concerns, need new keys, broken key or mailbox, or any other mailbox related question please reach out to USPS directly as the Association does not maintain the boxes or have keys.

3. Who do I contact to set up the utilities for my new home?

The Association is not responsible for homeowner utilities. If you have questions or concerns regarding your utilities or need to set up service, please contact the below companies that service the Harmony community.

Water – Aurora Water – 303-739-7388 

Gas/Electric – Xcel Energy – 800-895-4999

4. Who is responsible for snow removal?

Homeowner

As a homeowner, you are required to maintain your property and the sidewalks bordering your lot. This maintenance includes snow and ice removal and landscape care. Corner lot owners are responsible for the sidewalks on all sides of their lot, not just the front.

To ensure pedestrian safety, the City of Aurora code enforcement officers respond to citizen complaints concerning lack of snow and ice removal from sidewalks.

Contact Access Aurora at 303-739-7000 with any snow or ice removal concerns. Please wait 24 hours from the last snowfall before reporting a violation.

City of Aurora

The streets within Harmony are maintained by the City of Aurora, including snow removal and other road maintenance. As of the 2020-2021 winter season, the City will plow Harmony’s feeder streets (Alameda, Robertsdale, and Ellsworth). Snow Removal maps are available on the City of Aurora’s website.

If you would like to voice a concern regarding the streets, please contact the City of Aurora directly at 303-739-7000.
City of Aurora Snow Removal Map Harmony is located on the North 7 map.

Metro District

The Powhaton Metropolitan District is responsible for providing limited snow removal service for District-controlled trails, parks, drive courts, and collector road sidewalks.
Metro District Snow Removal Map

Association

The Harmony Master Homeowners Association is responsible for snow and ice clearing at The Commons (amenity center) only.

5. Who do I contact if I am interested in volunteer opportunities?

Contact your Lifestyle Director with information about community volunteer opportunities.

6. Who do I contact about a dead tree or other maintenance issues in the common area?

Contact your Community Manager to report any maintenance issues in the common spaces.

7. How do I find warranty information about my house?

The HOA does not have any information regarding home warranties. You will have to contact your builder’s warranty department directly.

• D.R. Horton – https://www.drhorton.com/warranty 
• Richmond American – https://www.richmondamerican.com/warranty-services 
• Dream Finders – https://www.dreamfindershomes.com/warranty-information/

8. How many homes will Harmony have at completion (buildout)?

Harmony is currently planned to have around 3900 homes at buildout. This number can change.

9. What hours are construction crews permitted to work within the community?

Per the City of Aurora, construction crews are permitted to work 24 hours a day within the following parameters:

• 7 am – 9 pm: cannot exceed 55 decibels
• 9 pm – 7 am: cannot exceed 45 decibels

Within the hours of 7 am – 5 pm construction crews are allowed to use machinery that falls within an industrial sound level such as the equipment being used in the community for home building.

If you believe that a builder is not following the parameters above you may file a complaint with Aurora Code Enforcement at 303-739-7280 or at neighborhood@auroragov.org.

10. How do I sign up to receive emergency alerts?

The Association does not have the means to provide you with this information. However, the City of Aurora has an alert system set up for residents. Sign up to receive emergency alerts here.

11. Who do I contact about people firing off fireworks?

This is not a matter that the HOA can monitor or provide violations for. Please call the Aurora Police Department non-emergency line (303-627-3100) to report the use of fireworks. In case of an emergency, always dial 911.

12. What are the community's leash and pet laws?

All pet restrictions and leash laws are put in place by the City of Aurora. Visit their website for information regarding their current pet laws.